We pride ourselves on recruiting the best in the industry. Our team is full of geeks. Pest geeks. And we work hard, we work well as a team, and we have fun. Every day brings new challenges, which we approach with energy and a smile. We believe in being the best, but we also believe in enjoying what we do and who we do it with.
The importance of Dealey’s company values and culture
Dealey, as a company, has a strong culture. We have clear values that start at recruitment and continue with our training, work approach and workplace culture. It is something that we are constantly reviewing, and keeping fresh and on-track. We don’t believe in company values to be hidden in a dusty document as a tick-box exercise. We want to live and breathe our values.
But enough about us. What does this mean for you, as the customer? Our internal values and work approach translate into a robust Customer Charter.
What is a Customer Charter?
A Customer Charter is a way of putting customers at the centre of everything we do. It makes it clear not only what our customers can expect from us, but also clarifies what service the team should be providing. It makes it clear what is going to be provided, how it will be provided, and the standards that can be expected.
A reflection of the company culture
A Customer Charter should reflect the company culture. We proactively make sure that our Charter is deliverable and at the heart of what we do. Both the team and our clients benefit from a Customer Charter.
It starts with attracting the right talent to the team. The Customer Charter helps to keep our team motivated and engaged.
Our clients understand what service they will receive, and our beliefs. When we consistently deliver in line with our Charter, it develops an engaged and loyal client relationship.
Our Customer Charter
Committed to continuous improvement
We constantly strive to learn and develop. With a passion for innovation, we embrace new challenges and use groundbreaking methods to provide exceptional service. We work hard to be better technicians and managers, expanding our knowledge and skill set to improve with each new situation.
Environmental Responsibility
We believe in protecting your property, surroundings, ecosystems and the planet. We understand the importance of providing effective pest control whilst prioritising environmental balance and sustainability. We will protect your property and business whilst protecting the environment.
Respectful and Supportive
We provide a transparent and honest service. Our exemplary service is based on strong teamwork, both internally and with our clients. We build relationships based on respect and support with each other and with our clients.
Relentless Commitment
We are equal to any challenge that comes our way. We are motivated by the unusual, the new and the challenging. We pull together as a team, pool our knowledge and expertise, and never give up. We are in the relationship long-term, never leaving a client without a resolution or plan.
Global Industrial Specialists
We pride ourselves on being geeks. We are specialists in our field. Working as a team, we share that knowledge and learn to be the best we can be. The result is first-class service to you, our client.
Next Steps
If our values and Charter sound like we would be a good fit, give us a call. We would love to have a chat about how we can work together.
